Changes to council services in Chesterfield during lockdown (2023)

Chestefield Borough Council has announced changes to its services, as a national lockdown will take effect from tomorrow.

The authority stated it is "committed to doing all it can to keep essential services running for local people", but the safety of their "customers and staff must come first".

From bin collections to parking, the council have listed the changes that will come into effect that will last until December 2.

Councillor Tricia Gilby, leader of the council, said: "This is a very difficult time for everyone, but I want to reassure residents and business owners in Chesterfield borough that we will do all we can to support them over the coming weeks.

"Infection rates in Chesterfield continue to rise and we must take action. We urge everyone to follow the Government’s guidance to help slow the spread of the virus and protect the most vulnerable in our community.

"We have reviewed the impact of the Government’s latest guidance on our services – public safety must be our top priority, but we will do all we can to keep the council’s essential services running for local people.

"We are a resilient borough with a strong sense of community which has absolutely shone through during these last seven months, and we will continue to work together to get through these difficult times."

Chesterfield Borough Council's key service changes are:

Lockdown restrictions
  • Do not meet socially indoors with family or friends unless they are part of your household – meaning the people you live with – or support bubble
  • You should minimise time spent outside your home and when around other people, ensure that you are two metres apart from anyone not in your household or support bubble
  • Remember the hands, face, space rule - follow social distancing, wear a face covering where required (unless exempt) and wash hands regularly
Waste and recycling

The waste and recycling collection services will run as normal.

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Changes to council services in Chesterfield during lockdown (1)

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Housing repairs

We are working to maintain housing repair services where it is safe and appropriate to do so. We will contact council tenants if there are changes that they need to be aware of.

Customer services arrangements

People are asked to contact the council online or by phone wherever possible to avoid unnecessary travel and face-to-face contact:

  • Via their website –
  • Via their new My Chesterfield online hub – visit to set up an account and manage a range of council services online. Signing up to My Chesterfield will allow you to:
    • Securely manage council tax bills and payments, and sign up for e-billing and direct debits
    • View bin collection days
    • Report an issue, such as noise nuisance
    • See information about your local councillor
    • Change your address details
    • Report something that needs cleaning up on a street, road or park
  • By telephone – (01246) 345345

To reduce face-to-face contact, the council's customer service centre, at New Square, will be closed from Thursday, November 5, for the four-week lockdown period.


Healthy Living Centre, Staveley

This will close from Thursday, November 5, for the four-week lockdown period. For membership enquiries email

Queen’s Park Sports Centre

This will close from Thursday, November 5, for all sporting activity. For membership enquiries email

The building will remain open for anyone with a midwifery appointment at the centre and Chesterfield College will continue to access the centre for education purposes.

For both centres, memberships and activity pre-payments will be frozen or carried over for the period of the temporary closure – customers are being contacted directly with more information.

Parks and playgrounds

Parks and playgrounds will remain open to allow people to enjoy outdoor exercise, in line with Government guidance.

Residents can exercise or visit outdoor public places with the people they live with, their support bubble, or one person from another household.

Children under school age, as well as those dependent on round-the-clock care, such as those with severe disabilities, who are with their parents will not count towards the limit on two people meeting outside.


Allotment sites will remain open for use, in line with Government guidance.

Services within the Town Hall

The Town Hall reception will remain open, but people are strongly encouraged to contact the council online ( ) or by phone (01246) 345345, to reduce face-to-face contact and unnecessary travel.

Chesterfield Coroner’s Court

This will remain open, operating a service in line with Government guidance, but check the Derbyshire County Council website for the latest position

Register Office

This will remain open, operating a service in line with Government guidance, but check the Derbyshire County Council website for the latest position

Chesterfield Crematorium

Attendance at funeral services is still limited to a maximum of 30 people and to family and household members only.

Those attending services are asked to wear a face covering when inside the crematorium chapel (unless exempt).

For families who would wish for absent family members and friends to be part of the funeral services, a free webcasting service can be arranged through your funeral director.

It is recognised that many people visit the Crematorium to view the book of remembrance and find comfort in doing so. The council asks that you do not visit the Crematorium at this time.

Those who wish to do so can still view the book online:


Pomegranate Theatre / The Winding Wheel Theatre

The venues will close to the public from Thursday, November 5, for the four-week lockdown period.

Customers who have bought tickets for any show which falls within this time frame will be contacted by a member of the team.

Details of rescheduled and cancelled shows can be found at

If you have an enquiry, please email There will be a limited telephone service on (01246) 345222.

*The NHS blood donation sessions scheduled at The Winding Wheel Theatre will go ahead, in line with Covid-19 safe procedures.

Visitor Information Centre

The Visitor Information Centre will close to the public from Thursday, November 5, for the four-week lockdown period. If you have an enquiry, please email

Chesterfield Museum / Revolution House

The venues are closed and will remain closed to the public for the four-week lockdown period. A decision has not yet been made on when the venues will reopen to the public.

Chesterfield Museum has a phone service available during office hours on Mondays, Wednesdays, Thursdays and Fridays – call (01246) 345727.

Chesterfield Market Hall / Pavements Shopping Centre and outdoor Market

These will remain open for essential retail only, in line with Government guidance.

The Market Hall Café will be closed from Thursday, November 5, for the four-week lockdown period.

Public toilets in the Market Hall and Pavements Shopping Centre will remain open for use – operating to Covid-19 safety standards.

Other venues

The council will keep community venues (Hasland Village Hall and the Market Hall Assembly Rooms) open for exclusive use by health and well-being support groups who currently use them, to provide a service for residents in line with Government guidance.

Council car parks

For now, council car parks in Chesterfield will remain open and usual parking charges will apply.

Drivers have the option of cashless parking in a number of town centre car parks and can pay on their phones through the PayByPhone app. More information is available at

For further information on how you can save money by pre-purchasing weekly, monthly or annual parking permits, visit the council’s website

Parking savers can also be purchased through the PayByPhone app. The code to access the parking savers on the app is ‘804576’.

Residents are reminded to use their resident’s permit, which entitles them to park for free in most car parks before 10am and after 3pm Monday to Saturday and all day on Sundays and Bank Holidays.

Support services

Business support

The council is still awaiting Government guidance on the business support schemes that will operate through the period of the four-week lockdown.

The council anticipates receiving an allocation of funding to enable it to give grants of up to £3,000 (with the amounts per business linked to rateable value) per business where they are required to close for the period from November 5 to December 2.

With Chesterfield borough moving from a tier one area to a tier two area (high Covid alert level) on October 17, the council will also receive an allocation of funding to support businesses in the hospitality, leisure and accommodation sectors that suffered from reduced demand from October 17 to November 4.

Finally, the council will receive a share of Government’s recently announced £1.1 billion Additional Restrictions Grant.

The amount of funding the council will receive is still to be confirmed. This is a discretionary grant scheme for local authorities to decide how best to use it to support local businesses.

The council will share more details on the above schemes when it has received further Government guidance and knows exactly how much funding it has to allocate.

The funding will be used to support eligible local businesses affected both immediately prior to and during the period of the four-week lockdown.


The Careline service is unaffected.

Homelessness support

Rough sleepers are vulnerable to contracting Covid-19 due to their inability to self-isolate and comply with social distancing guidelines and therefore the council is encouraging anyone who may need help to get in touch as soon as possible.

Anyone who needs support is encouraged to contact the homelessness prevention team on 07870 277291 (calls only, not text messages).

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