ReviewBuzz: Helping Good People Get Noticed (2023)

We purchased our new unit in May 2020. It has never worked correctly. Techs have been out over a dozen times. We have been without heat since December 23. At the end of December, they told me we needed a new part. I've called and sent texts and was told the part was on back order so we've been waiting for over a month without heat. I called today, and they said they had a tech on their way, but they didn't schedule that appointment with us, so I had to scramble to find someone to get home, only to find out that they NEVER ordered the part and I don't know why we've been waiting. No one could give me an answer. Do not waste your money or time. They are completely incompetent.
ARS-Heating Air Conditioning Serv Team.
01/26/23 To be honest. I dont even know where to start. When my AC went out in the end of May and the house started to get hot the only thing I thought about was how to get the house cold because of my animals. So after making a few calls and nobody was available ARS answered my call. Their response and appraisal went about without a hitch. Install took a good day with 2 people. Even tho those 2 installers damaged the house the AC got installed fairly easy. Tooke me several calls and weeks to get the wood which they broke to get fixed but more about that later. Anyway. I got all kinds of fancy warranty certifications on paper. Anyway. 1 week after the install I had to call because the AC was not going down to the desired temperature. A service guy came to the house, walked in and changed the temp and walked back out. Never looked at the unit. That didnt fix anything. So we called back and they brought in a "Expert" or so he called himself. He was at the house for about 45 min.... 2 weeks later we had the same issue. Temperature not reaching desired grade. This time we had a local service manager come buy. Long story short. Today is the 3rd of July. Its been 5 weeks with this "new" system and we are about to have our 4th service call with a brand new system. No. This system needs to be either picked up and uninstalled or replaced. Not happy.
ARS-Heating Air Conditioning Serv Team.
07/03/22 Mr Dawson was outstanding and knowledgeable; offered clear answers and instructions to help us understand and get full benefits on using our air conditioning unit. I highly recommend him for any future services we would need. Thank you so much!
ARS-Heating Air Conditioning Serv Team.
02/07/22 Jonathan Deleon was very efficient and effective in conducting a tune up on my HVAC..Very friendly and knowledgeable. Arrived timely and gave a thorough explanation of what was completed.
ARS-Heating Air Conditioning Serv Team.
10/12/21 Dakota Drain the Technician you sent out was very professional and knowledgeable about our AC system.
ARS-Heating Air Conditioning Serv Team.
08/13/21 Jonathan Deleon was here on time. He was very professional and courteous. He is an asset to your company.
ARS-Heating Air Conditioning Serv Team.
07/24/21 The HVAC Technician, William Eichelberger, came out and found that the charge was at a 3 but should be at a 10 per the unit specs. He charged the unit and explained that the optimal humidity should be around 55%. Mine was at 78%. We will monitor a few days and contact him again if there is little or no change. I am super thankful William today.
ARS-Heating Air Conditioning Serv Team.
06/16/21 Not enough information explained over charged for little service brand new system that leaks freon charged over 700.00 only for 4 pounds of freon and still no answer to the problem of leaking freon that I all ready no about said they will be back in 5 days to charge me again for labor to fix leak that should have never been so upset with ars
ARS-Heating Air Conditioning Serv Team.
04/22/21 Roberto and Jose did an excellent job installing our heating and air unit. They were very informative, very nice and very clean.It was installed very quick and very neat. Would use them again for anything for sure.
ARS-Heating Air Conditioning Serv Team.
10/21/20 Thank you for your excellent service. You were very professional, ontime, and helped maintain my hvac systems. Awesome!! thanks
ARS-Heating Air Conditioning Serv Team.
12/26/19 Satisfied
ARS-Heating Air Conditioning Serv Team.
11/08/19 Mr. Oden (Jimmie) was the HVAC Service Technician you sent us to complete our "summer" checkup. He was a very personable and competent technician who was flexible enough to do the summer and winter checkup and repaired the humidity system, which previous technicians didn't want to touch. I highly recommend Mr. Oden to continue representing your company and to conduct our future reviews.
ARS-Heating Air Conditioning Serv Team.
09/22/19 Excellent customer service, very professional.
ARS-Heating Air Conditioning Serv Team.
08/24/19 Mr. Dennis Shifflet was very polite and knowledgeable. He came in and explained in detail what the problem was and what needed to be done to correct it.He was a pleasure to work with. I highly recommend Mr. Shifflet and would not hesitate to call on upon his services in the future.
ARS-Heating Air Conditioning Serv Team.
08/21/19 I had AC tune up by technical jesse Jemes. He did a great job and he is knowledge .Thank you
ARS-Heating Air Conditioning Serv Team.
07/30/19 Jesse did an excellent job cleaning the vents at my home today. He was polite, professional, and completed the job in a timely manor.
ARS-Heating Air Conditioning Serv Team.
06/21/19 Today I had a new air conditioning system installed. The installer was John Rothe, and he was assisted by Richard Mabe. Both gentlemen were very professional and did excellent work. They cleaned up thoroughly after the job and carefully checked to make sure everything was running as it should. John also showed me what sort of maintenance tasks I should perform and explained when I should call to report a problem. Excellent job, I wholeheartedly recommend ARS to anyone!
ARS-Heating Air Conditioning Serv Team.
06/13/19 Thank you for the opportunity to let you know about our recent experience. Overall the installation process was extremely professional. I interacted with two employees. The first was Tom Darmetko, I believe a sales rep. He was very knowledgeable and straight forward. Based on my conversation with him we decided to purchase a new furnace.On installation day Anthony Souza arrived. We spoke briefly and discussed what the installation entailed. I mentioned two items that I wanted adjusted: the flue box that contained the old filter was constricted and needed to be enlarged ever so slightly. I also requested that some new 'gunk' be placed around the outside exhaust pipe. We also discussed thermostat usage. He was very good, very professional. I believe he had the right touch. As a homeowner and someone who used to work in the trades I could tell that we were speaking honestly with one another. ARS is fortunate to have Anthony Souza as an employee.Another employee who deserves kudos is the service person who first diagnosed the heat exchanger degradation. Unfortunately, I did not meet him but my wife said he also was very helpful. I only know him by his first name 'Jason'. He was here on the service call on Jan 7, 2019.This review is for the ARS heating Co. located in Bridgewater MA...........Thank you
ARS-Heating Air Conditioning Serv Team.
01/23/19 Outstanding job! I greatly appreciate full day work of two technicians. Thank you very much!
ARS-Heating Air Conditioning Serv Team.
11/27/18 James did an excellent job fixing my problem. I told him what I was experiencing and he knew what to do. Thank you for sending him to me. Great guy and should I have need for service again, I want him back.
ARS-Heating Air Conditioning Serv Team.
11/20/18 Great Job
ARS-Heating Air Conditioning Serv Team.
11/16/18 Great customer engagement and information sharing. He was professional, informed, and helpful.
ARS-Heating Air Conditioning Serv Team.
11/14/18 We love ARS however when they came to service our new furnace today the guy was not very bright. I said can you please adjust the dampers as it's extremely hot upstairs. His response was heat rises that's why it's hot upstairs I explained to him that I have 45 years in the HVAC business and that's not why it's hot upstairs . It's hot upstairs because all the dampers upstairs are open and need to be close because of winter what a moron your service technician was!
ARS-Heating Air Conditioning Serv Team.
11/01/18 Prompt, courteous, efficient, informative, considerate
ARS-Heating Air Conditioning Serv Team.
10/29/18 Jimmie Oden arrived on time, was friendly and neat. He presented a professional appearance and went about his work. He was very familiar with our equipment and performed his duties rapidly.
ARS-Heating Air Conditioning Serv Team.
10/11/18 Beyond excellent customer service and installation crew Best unit ever Lennox’s
ARS-Heating Air Conditioning Serv Team.
10/08/18 Bob Lowe was the man who assisted me in selecting my furnace and air conditioning unit. He was knowledgeable and professional yet personable. He made an effort to answer all my questions fully. I was surprised at how fast I was able to get my installation scheduled and finished.The men who installed the system were knowledgeable and professional and personable. They made sure I knew how to operate the thermostat. They also gave me good advice regarding pushing the wall back that was in front of the furnace service panel ( which has since been done). The cleaned up after themselves.The system operates as described and I’m very happy with it.I would recommend ARS to anyone seeking to install central air or a furnace. A+!
ARS-Heating Air Conditioning Serv Team.
10/04/18 Outstanding!! The first gentleman that came out to access my problem with the A/C, to my knowledge, did an excellent job. Sorry, I can’t remember his name. Also, the men who performed the installation of the new A/C also did an excellent job - couldn’t have asked for better. Now as to the A/C itself - great unit, quiet, forceful, air in the house feels much cleaner and we find it is much easier to breath. Terrific unit - thank you very much.
ARS-Heating Air Conditioning Serv Team.
10/03/18 My new system was installed without causing too much damage to my walls. Only the interior wall of my closet was affected. The representative from ARS was on the ball and the workers were very efficient. The job was done in one day.
ARS-Heating Air Conditioning Serv Team.
07/23/18 Everyone at ARS were unbelievably kind to me. Starting with Linda my first phone contact with ARs and right on through to the final installation of my condenser everyone I came in contact with was very kind. I had been sick I was in the hospital and I had only been home a short period of time when my air conditioner broke and it was critical that I have it and they did take care of me. The day following my first phone call they sent someone to install the new one. My sister-in-law and my son were both at the house and we were astounded at the service we received. I will never go anywhere else for my air conditioning needs. David and Jason will wonderful I highly recommend this company
ARS-Heating Air Conditioning Serv Team.
07/23/18 Al Rodriguez (ALR/487) came to solve a new a/c installation problem.5 technicians came before him and could not solve the problem, but Al immediately spotted the problem which was identified as the coil being the wrong design and he declared that it has to be replaced to stop water leakage into the kitchen ceiling.Al was so efficient and extremely courteous towards us. He was kind and sympathetic to our problem and us.He was a blessing.Thank you Al for everything!Salah Zeidan
ARS-Heating Air Conditioning Serv Team.
06/25/18 Crew came right on time and did a fabulous job. Happy to have full heat and air conditioning again with only a short down time.
ARS-Heating Air Conditioning Serv Team.
06/08/18 Two Items: (1). Background: I was originally schedule for service on 4/30/2018. Two weeks prior the temperature outside reached above 77 degrees and I switched my heating heating and air unit from heat to air with no results. I did not bother to change my scheduled appointment due to the forecasted return of cold weather for the next two weeks. the weather forecast on 4/25/2018, and it appeared that Winter was finally over and rising temperatures would begin to make the house uncomfortable especially since my wife would be returning from a trip and find the house would not be air conditioned. I called the ARS Service Desk this morning, 4/26/2018, to request if my service could be moved up a week early due to the above circumstances and I was assured that an ARS service person would be able to arrive today. No hesitation. The service desk person assured me that I would be called when the field manager would be on the way to my house. The service desk knew their service area and service availability. Within a few short hours I received the call. Excellent Service desk personnel public coordination and responsiveness. (2). ARS Site Service: I was glad to see a returning former field service, manager, Bernard Miller arrive to service our system once again. It is always nice to see a known face (person), returning to service your system, even if it was by chance. Mr. Miller serviced our system and found that the capacitor had expired, (quit) and needed replacement and made the necessary repairs. He also suggested that a representive meet with us to discuss to replace an aging system of 18 plus years. We agreed and have scheduled an appointment for tomorrow. This is Mr. Miller’s second service to our residence in the two years we have been in this house. Each time he has been very professional, courteous, insured that he put on his shoe covers as he entered the house. Efficient in his tasks but very friendly and answered home owners questions. Never ruffled. Excellent service (5 Stars)
ARS-Heating Air Conditioning Serv Team.
04/23/18 Thanks to ARS HVAC technician Mr. Hung Ha! He is efficient and expert. He is very careful and reliable and answers all my questions. I always request Hung for biannual maintenenance checks.
ARS-Heating Air Conditioning Serv Team.
04/06/18 derrick was very respectful and very knowledgeable in his job.
ARS-Heating Air Conditioning Serv Team.
03/01/18 There is a vibrationwithin the unit when the heat first comes on

02/01/18 The service given was very professional, they were very knowledgeable of the product in explaining it, also the area that they worked in was left as clean and neat as they found it. We were very pleased with the service!
ARS-Heating Air Conditioning Serv Team.
01/18/18 Could not ask for more
ARS-Heating Air Conditioning Serv Team.
01/10/18 I had a pleasant experience after we established the need for the electrician to return to install the thermostat. I have referred the company to a friend for service
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01/09/18 This was just a seasonal tuneup for a heat pump. I’m not sure everything got done because cleaning required flowing water and I don’t have that near the heat pump. Also during the recent freeze the indoor temperature was as low as 59 even when it was set for 74. But the technician seemed skilled and professional.

01/09/18
ARS-Heating Air Conditioning Serv Team.
11/13/17 quality service
ARS-Heating Air Conditioning Serv Team.
10/29/17 maurice perry was an excellent technician
ARS-Heating Air Conditioning Serv Team.
10/17/17 The technicians came very promptly and soon discovered the set up of the old system was not what they thought, sit took them a bit longer to rip it out and reconfigure the new intakes/outtakes. However, they came back first thing the next morning to finish the gas hookup. I havn't used the heat yet, but the fan on the new furnace is much quieter and comfortable for the A/C than on the old one.They did a wonderful job.
ARS-Heating Air Conditioning Serv Team.
10/10/17 Greg was polite and took the time to review my inspection and present his recommendations. I hope he can come again on our next service or maintenance call.
ARS-Heating Air Conditioning Serv Team.
09/06/17 Josh Baker came to the house for semi-annual checkup. All is well and he told me what would be needed in the next 6 month inspection. He is professional and a pleasure to do business with.
ARS-Heating Air Conditioning Serv Team.
08/29/17 Great feedback and appears very knowledgeable!
ARS-Heating Air Conditioning Serv Team.
06/13/17 great specialist, noticed the problem with furnace does not need thorough replacement and saved us lots of money. definitely recommend.
ARS-Heating Air Conditioning Serv Team.
05/23/17 The despatcher couldn't get a hold of the tech. Customer ended up waiting all day and still didn't get any service or update. I called multiple time. I didn't get any call back. I should have just hired local air cond company and get it done faster. I am very upset and disappointment with this company which I used it to installed my new system through homedepot.
ARS-Heating Air Conditioning Serv Team.
05/11/17 The unit was installed but not adequately tested. They did not bother to see if the unit was pushing out the heat correctly. It was only operating at 40 % capacity because a switch was not in the proper position. So they said... I had to call ARS to come out again.
ARS-Heating Air Conditioning Serv Team.
01/31/17