The 22 Top BPO Companies in the World - Running Remote (2024)

BPO Companies are the norm for several industries today: Business Process Outsourcing is a great way to cut down costs and improve productivity with a singular focus on core business activities.

From data entry to HR services, a number of non-core business operations can be easily outsourced today. However, choosing the right BPO company can be a key decision indeed and that’s where we help you shortlist. In this article, we pick out 22 of the top business process outsourcing companies for you to consider when it comes to formulating an outsourcing strategy. But first, watch this video to learn why this business model is so successful.

1. Accenture

Accenture is a well-known name in the IT sector. The company provides consulting, technology, and business ops services and has been catering to a number of Fortune 100 giants. Accenture is one of the largest professional services companies in the world and employs more than 500,000 people globally.

BPO Services Provided:

The company has been providing a wide array of services:

  • Business strategy services
  • Technology consulting
  • Digital marketing and analytics
  • It services
  • Cloud services
  • Security as a service
  • Supply chain services
  • Blockchain solutions
  • Healthcare management consulting

2. Cognizant

Cognizant is a multinational, US-based company that is known for its innovative consulting and IT-related solutions. The company has been catering to well-known global organizations of the like of Wells Fargo and JPMorgan Chase. Cognizant is also known for its IoT, AI, and cloud solutions. The company also offers digital engineering and security services.

BPO Services Provided:

The following are the major services provided by Cognizant:

  • AI
  • Digital Strategy
  • IoT
  • Digital Engineering
  • Enterprise services
  • Quality Assurance & Engineering
  • Intelligent Process Automation

3. IBM

IBM provides BPO services, helping companies create what the organization calls ‘intelligent’ and ‘customized’ workflows. IBM targets reinventing existing traditional business practices, helping companies step up their digital capabilities by embracing IoT, cloud, AI, and automation. The company currently has more than 352,000 employees.

BPO Services Provided:

Let’s take a look at the major services provided by IBM:

  • Procurement services
  • HR services
  • Finance transformation
  • Automation
  • Big data
  • Blockchain
  • Customer care
  • Risk management

4. Wipro

Wipro is a multinational BPO company based in India. The company has been providing consulting, business process outsourcing, and IT services to clients across the world. Wipro has been receiving several acclaimed industry awards and has also been recognized as a Fortune Global 2000 company. Wipro’s clients include Walmart and Philips, to name just a few.

BPO Services Provided:

The following are the major BPO services offered by Wipro:

  • Digital workspace solutions
  • Data analytics
  • Cloud
  • Blockchain
  • DevOps
  • Industry 4.0
  • Cybsersecurity

5. Genpact

Genpact is a well-known American business process outsourcing company. The organization is recognized for its AI and analytics services. From core business services to specialized operations including compliance and supply chain, Genpact packs in a number of services for businesses with diverse needs.

BPO Services Provided:

Let’s now see the services offered by Genpact:

  • Risk and compliance management
  • Accounting and finance services
  • Procurement
  • Supply chain management
  • Wealth management
  • Enterprise performance

6. Infosys

Infosys is a name that needs no introduction when it comes to the IT and business process management spaces. The Indian company helps global clients scale their digital agility levels to boost performance.

BPO Services Provided:

We will now take a look at the services Infosys BPM provides to its clients:

  • E2E outsourcing
  • It consulting
  • Customer service
  • Accounting and finance
  • HR services
  • Legal process consulting and outsourcing
  • Automation
  • Analytics
  • Digital Interactive Services

7. Concentrix

Concentrix is a business process outsourcing company that has been supporting a plethora of services for its clients located around the world. The company serves nearly 80 Fortune 500 clients and has more than 225,000 employees in different parts of the world.

BPO Services Provided:

Concentrix aims to help companies achieve higher Customer Experience (CX) levels with its pathbreaking services. The following are the major BPO services offered by Concentrix:

  • Analytics
  • Accounting and finance
  • Marketing solutions
  • Customer engagement
  • Automation
  • Design

8. Teleperformance

Teleperformance is a French customer experience management company that offers an array of business process outsourcing services for its clients across multiple industries. Teleperformance has been successfully operating for over four decades now and aims to help its clients use cutting-edge technology to empower their end customers.

BPO Services Provided:

The following is a list of the main BPO services offered by Teleperformance:

  • Customer care
  • Sales
  • Social media
  • Analytics
  • Intelligent automation
  • Customer Experience consulting
  • Translation
  • HR services
  • Content moderation

9. Plaxonic Technologies

Plaxonic is an India-based business process outsourcing company that has offices across the world. At the core of Plaxonic Technologies is a focus on digitalization and its many benefits to create innovative corporate solutions for their clients that can stand the test of time.

BPO Services Provided:

The major BPO services that the company offers are as follows:

  • DevOps
  • Automation
  • AI
  • Blockchain
  • Data analytics
  • Cloud
  • Digital interactions
  • Omnichannel
  • Open source development
  • Mobile app consulting
  • Digital Transformation

10. EXL Service

EXL Service is a New York-based BPO company with more than 30,000 employees. The organization aims to foster real digital transformation for their clients to accelerate speed to market and boost revenues. The company helps clients orchestrate complex tech solutions in a cost-effective manner.

BPO Services Provided:

EXL services provides an array of digital, consulting, and operations management services which are as under:

  • Data strategy
  • Data governance
  • Marketing
  • Finance transformation
  • Compliance
  • Banking services
  • Logistics
  • Travel
  • Technical accounting

11. TCS

Tata Consultancy Services is a renowned business process outsourcing company that leverages technology to help clients create a powerful future. The company provides diverse business intelligence solutions and is based in India with clients worldwide. TCS employs nearly 450,000 individuals across 50 nations.

BPO Services Provided:

We will now examine the various BPO services offered by the company.

  • Interactive services
  • Internet of Things
  • Cloud infrastructure
  • Blockchain
  • Cybersecurity
  • Quality Engineering
  • Enterprise applications
  • AI
  • Automation

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12. Skyes

Skyes is an American multinational BPO company with its headquarters in Florida. The company is known for its IT consulting and ITES services that help their clients create powerful and intelligent customer experiences.

BPO Services Provided:

Skyes primarily provides the below-mentioned BPO services across multiple industries:

  • Holistic Customer Experience
  • Customer acquisition
  • Work at home
  • Risk management
  • Social media
  • Multi-channel solutions

13. ADP

ADP is a New Jersey-based BPO company that facilitates payroll and HR management for its clients. The company has its offices across the world and employs more than 57,000 people.

BPO Services Provided:

We will now see the main business process outsourcing services provided by ADP:

  • Payroll management
  • HR services
  • Insurance
  • Talent management
  • Integrations

14. SunTec India

SunTech is a well-known multi-channel business process outsourcing company based in India. The company is recognized for its plethora of IT services that can help businesses realize their ROIs faster with greater efficiency. The company has been functioning in the BPO space since 1999.

BPO Services Provided:

The business process outsourcing services offered include the following:

  • Data management
  • Data entry
  • eCommerce
  • SEO
  • Digital marketing
  • PPC management

15. OctopusTech Solutions

OctopusTech is an Indian BPO company that caters to the needs of global organizations, helping them cut down on costs and in-house competency requirements. The company offers tailor-made services to suit specific client needs.

BPO Services Provided:

Let’s take a look at the most important services offered by OctopusTech:

  • Call center services
  • Email support
  • Chat support
  • Data entry
  • Ecommerce development
  • Web design
  • Virtual assistant services

16. Invensis

Invensis is a global outsourcing services company that hails with an experience spanning more than two decades. The company has delivery centers across the globe and employs more than 3000 professionals. Today, Invensis is recognized as a leading BPO company.

BPO Services Provided:

We will now see a list of the main business process outsourcing services that Invensis offers its clients:

  • IT services
  • Call center services
  • eCommerce support
  • Back office
  • Accounting and finance
  • Analytics
  • Training & development
  • Digital marketing

17. MattsenKumar LLC

MattsenKumar is a team of nearly a thousand trained professionals. The company has experience spanning more than 20 years and has been handling contact center functions for organizations across the globe. The company has about 75 international clients in different parts of the world.

BPO Services Provided:

Let’s now see the BPO services offered by MattsenKumar:

  • Contact center outsourcing services
  • E-commerce outsourcing
  • Back office services
  • Business intelligence
  • Analytics
  • Data visualization
  • CX management

18. Ameridial

Ameridial is a business process outsourcing company based in the US. The organization mainly provides B2B telemarketing services to its clients. The company today processes millions of customer interactions annually.

BPO Services Provided:

Let’s check out the main BPO services offered by the company:

  • Call center outsourcing
  • Work at home solutions
  • Inbound services
  • Outbound services

19. Helpware

Helpware has been operating in the outsourcing industry with a strong culture and customer focus. The company has been providing its back-office services in Brazil, the US, Ukraine, and the Philippines. Founded in 2015, the company has seven offices around the world and serves more than 150 global clients.

BPO Services Provided:

The following are the main BPO services provided by the company:

  • Customer service
  • Back office
  • Taskware machine learning solution

20. Outsource Services India

Outsource Services India is a rapidly growing Indian company that has a global presence. The organization caters to clients across the world and has been offering an array of IT, KPO (Knowledge Process Outsourcing), and BPO services.

BPO Services Provided:

The following are the main BPO services that the company provides its clients:

  • Engineering services
  • SEO services
  • BPO services
  • Data entry
  • Web design
  • Flyer design
  • Digital marketing
  • Bookkeeping
  • HR services

21. Intetics

Intetics facilitates software development for its clients amongst other BPO services that include quality assurance, data processing, and IT support. The company was established in 1995 and has a presence in more than 30 countries around the globe, catering to more than 400 customers.

BPO Services Provided:

The major BPO services offered by Intetics include:

  • Predictive software engineering
  • Mobile app development
  • Software QA & Testing
  • AI and machine learning
  • Chatbots
  • Big data

22. IQ BackOffice

IQ BackOffice is a leading BPO company that is most known for its diverse finance outsourcing and human resource outsourcing services. The company maintains a high focus on accuracy and has been catering to the needs of clients across the world.

BPO Services Provided:

IQ BackOffice helps both startups and enterprises scale their business goals with its BPO solutions that include the following:

  • Payroll management
  • Full-service accounting outsourcing
  • Automated invoice processing
  • Automation technology

Final Words

Business Process Outsourcing (BPO) is a time-tested strategy when it comes to minimizing costs and boosting revenues for businesses of all sizes. Outsourcing business processes also helps improve productivity levels in the core business focus areas, ushering in greater innovation levels for teams.

BPO can also help enhance customer experience levels manifold with a renewed customer focus. Ultimately, BPO companies can help your organization utilize existing resources in an optimal manner.

The 22 Top BPO Companies in the World - Running Remote (2024)

FAQs

What are the top 5 BPO companies in the world? ›

Let's take a look at the top ten BPO companies in the world in no particular order.
  1. Accenture. Accenture is a cutting-edge IT company as well as a BPO offering a talented workforce. ...
  2. Cognizant. ...
  3. Concentrix. ...
  4. DOXA. ...
  5. Wipro. ...
  6. Genpact. ...
  7. EXL Service. ...
  8. Teleperformance.

Which country has highest BPO? ›

India remains to be a top outsourcing destination worldwide.

Which company is best in BPO? ›

Top 30 Indian BPO outsourcing companies
  • Genpact.
  • Tata Consultancy Services (TCS)
  • Accenture.
  • Infosys BPM.
  • Wipro.
  • IBM.
  • Firstsource Solutions.
  • Serco Global Services.
17 Aug 2022

Which is the second largest BPO in the world? ›

IBM-Daksh's, the second largest BPO.

What are the 4 BPO services? ›

What is Business Process Outsourcing?
  • Front-Office BPO.
  • Back-Office BPO.
  • Offshore BPO.
  • Nearshore BPO.
  • Onshore/Domestic BPO.
14 Jul 2021

Who is the No 1 IT company in world? ›

IT Services 25 2022 Ranking
20222021Name
11accenture
23TCS
34Infosys
42IBM Consulting
21 more rows

Which country is best for outsourcing? ›

The 10 best countries to outsource software development
  1. India. India is probably the first country you think of when you hear the term “outsourcing”, and with good reason. ...
  2. Ukraine. ...
  3. China. ...
  4. Poland. ...
  5. The Philippines. ...
  6. Romania. ...
  7. Brazil. ...
  8. Taiwan.
14 Sept 2022

Why BPO is the fastest growing industry? ›

Many multinational corporations outsource their corporate processes to Indian BPO firms. India's share of the global software and back-office outsourcing industry is 46%. Low education costs for professionals in India allow them to continuously upgrade emerging technologies, which are a critical factor for success.

Is BPO job good for future? ›

BPO is an extremely bad career option on a long-term basis. In the short-term, BPO is good to earn a good amount of money. Basically, People join BPO to earn quick cash. The full form of BPO is Business Process Outsourcing which basically means that business delegates their work to outsourcing agencies.

Is Accenture a BPO or IT? ›

Accenture is positioned in the leaders' quadrant of Gartner's “Magic Quadrant for Comprehensive Finance and Accounting BPO” and has more than 9,000 people providing services to clients in more than 150 countries and in 38 different languages.

Which company is known as the king of outsourcing? ›

Wipro Limited (NYSE: WIT)

Wipro Limited, also known as Western India Products Limited, is an Indian IT outsourcing company founded by Mohamed Hashem Premji in 1945.

What companies do the most outsourcing? ›

Top US companies that outsource their operations
1. GoogleMultinational technology company
4. Wells FargoFinancial services firm
5. NikeFootwear manufacturing company
6. Hewlett-Packard (HP)Information technology corporation
7. IBMTechnology and consulting enterprise
5 more rows
20 May 2022

How many types of BPO are there? ›

There are three primary types of BPO companies. These are local outsourcing, offshore outsourcing, and nearshore outsourcing. Local outsourcing is a company that is in the same country as your business.

What are the two types of BPO? ›

BPO is often divided into two main types of services: back office and front office. Back-office services include internal business processes, such as billing or purchasing. Front-office services pertain to the contracting company's customers, such as marketing and tech support.

What is BPO pricing? ›

Here are some typical costs for BPO services: HR services: $45 to $1,500 per month. Information technology (IT) services: $110 to $160 per user, per month. Onshore call center: $25 to $65 per hour, per rep.

What KPO means? ›

Knowledge Process Outsourcing (KPO) is the process of outsourcing knowledge intensive activities that are data driven and encompass the process of gathering, managing, analysing and delivering objective insights into businesses.

Which are the top 3 IT industries in the world? ›

Top 10 IT Companies In The World
  1. Microsoft Corporation. Microsoft Corporation, based in Redmond, Washington, is among the world's biggest corporations and ranks first on a list of the Top 10 IT Companies. ...
  2. IBM. ...
  3. Accenture. ...
  4. Oracle. ...
  5. SAP. ...
  6. TCS - Tata Consultancy Services. ...
  7. DXC. ...
  8. Delloite Consulting.

Which is the No 2 IT company in world? ›

List of the Top 10 IT Companies in World 2022
2022NameRevenue
1.Microsoft$161 billion
2.HP$63.49 billion
3.IBM$57.35 billion
4.Accenture$50.53 billion
6 more rows
14 Jul 2022

What are the top 10 business in the world? ›

This can lower or even outweigh potential returns.
  • #1 Walmart Inc. (WMT)
  • #2 China Petroleum & Chemical Corp. (SNP)
  • #3 Amazon.com Inc. (AMZN)
  • #4 PetroChina Co. Ltd. (PTR)
  • #5 Apple Inc. (AAPL)
  • #6 CVS Health Corp. (CVS)
  • #7 Royal Dutch Shell PLC (RDS. A)
  • #8 Berkshire Hathaway Inc. (BRK. A)

What is the biggest BPO in the Philippines? ›

Largest BPO companies in the Philippines by employee count
  • Sutherland Global Services Philippines.
  • SYKES Philippines (Sitel Group)
  • TaskUs Philippines.
  • TeleTech Philippines.
  • Teleperformance Philippines.
  • Telstra Philippines.
  • TELUS Philippines.
  • Conclusion.

Is Accenture a BPO or IT? ›

Accenture is positioned in the leaders' quadrant of Gartner's “Magic Quadrant for Comprehensive Finance and Accounting BPO” and has more than 9,000 people providing services to clients in more than 150 countries and in 38 different languages.

What is the new name for BPO? ›

Today, business process outsourcing (BPO) is known by many other names. Some popular marketing terms for BPO are sourcing, global outsourcing, right sourcing, right shoring, nearshoring, bestshoring, and offshoring.

What are the 3 types of BPO? ›

There are three primary types of BPO companies. These are local outsourcing, offshore outsourcing, and nearshore outsourcing. Local outsourcing is a company that is in the same country as your business.

What are the two types of BPO? ›

BPO is often divided into two main types of services: back office and front office. Back-office services include internal business processes, such as billing or purchasing. Front-office services pertain to the contracting company's customers, such as marketing and tech support.

Is BPO is a good job? ›

BPO is an extremely bad career option on a long-term basis. In the short-term, BPO is good to earn a good amount of money. Basically, People join BPO to earn quick cash. The full form of BPO is Business Process Outsourcing which basically means that business delegates their work to outsourcing agencies.

Who is the father of BPO? ›

Raman is widely regarded as the Pioneer of the BPO industry in India and fondly referred to as the “Father of the Indian BPO Industry”.

Which country is best for outsourcing? ›

Top outsourcing countries to consider

They base their ratings on the country's digital competitiveness, population, total workforce, and literacy rate. According to the report, India and the Philippines are the top two countries for business process outsourcing.

Which call center pays highest Philippines? ›

Top companies for Call Center Representatives in Philippines
  • acQuire. 3.7 ₱34,296per month. 30 reviews88 salaries reported.
  • Sykes Enterprises, Incorporated. 3.3 ₱28,260per month. 8,835 reviews64 salaries reported.
  • Concentrix. 3.4 ₱21,832per month. 29,118 reviews39 salaries reported.
  • ARB Call Facilities. 3.2 ₱21,127per month.

What is the salary for BPO in Accenture? ›

The typical Accenture BPO salary is ₹3,36,227 per year. BPO salaries at Accenture can range from ₹1,46,516 - ₹5,76,145 per year.

What is the salary structure of Accenture? ›

The average Accenture salary ranges from approximately ₹0.4 Lakhs per year for a Front Office Receptionist to ₹ 210.9 Lakhs per year for a Executive Director. Salary estimates are based on 401.7k Accenture salaries received from various employees of Accenture.

Is working in Accenture BPO good? ›

Accenture is one of good company people advisor and management always supportive, good work culture. Accenture is one of good company to work mainly the fresher's who want to grow their career. Management, people advisor, H.R team always supportive. Overall work culture is super.

What is BPO simple language? ›

Business Process Outsourcing, or BPO, refers to the process of contracting standard business functions to be handled by a party outside of the company.

What is BPO best answer? ›

BPO stands for Business Process Outsourcing. It generally is the process of subcontracting or outsourcing some business operations to a third party. It mainly consists of customer-related services like marketing and technical help.

What is the difference between BPO and BPM? ›

Many companies use BPM to stand for business process management, a replacement of the unpopular term BPO (business process outsourcing) coined by journalists to refer to shifting call centers overseas. This was formally recognized as a business strategy in 1989.

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