FAQ | MIKIMOTO (2024)

Online purchases may only be shipped within the fifty U.S. states and the District of Columbia. Unfortunately, we cannot ship to hotels, P.O. Boxes or APO addresses.

Priority Delivery
For Next Day Delivery, orders placed Monday through Thursday before 4:00PM EST should be delivered the following day. Orders placed after 4:00PM EST will be processed and shipped the following business day. If you require Saturday delivery, please reach out to Mikimoto Client Services (contact@mikimotoamerica.com) to confirm availability.

Mikimoto is required by law to charge state and local sales tax for orders shipped to states where we conduct business. Applicable sales tax will be added for deliveries within the following states: Arizona, California, Connecticut, Colorado, District of Columbia, Florida, Georgia, Illinois, Maryland, Massachusetts, Michigan, New Jersey, New York, Nevada, North Carolina, Ohio, Pennsylvania, Tennessee, Texas, Virginia, and Washington.

Please visit our Shipping and Returns page to review our policy.

Shipping & Returns

Please contact us via phone (EST) 1-844-341-0579 , Monday - Thursday (10am to 10pm), Friday (10am to 11pm), Saturday (10am to 11pm), Sunday (12pm to 10 pm) or email.

These are common repair jobs:

• Restringing your pearl strands and bracelets
• Remounting pearls on rings, earrings, pendants and brooches
• Resizing rings
• Lengthening or shortening pearl strands, bracelets and pendant chains
• Ordering lost earring backs or lost pearls
• Converting pierced earrings to non-pierced or non-pierced to pierced (if applicable)
• Matching half pair of earrings

If you purchased from a Mikimoto boutique, please contact them and consult with a sales associate to determine the estimated repair turnaround, charge and payment method.

If you purchased your jewelry from an authorized Mikimoto retailer, please contact them directly. Take the item to the store and ask them to send your jewelry to Mikimoto to be repaired.

Please note that regardless of where you bought your Mikimoto jewelry, you can always contact any Mikimoto boutique or any authorized Mikimoto retailer for assistance. To find a location, please visit our store locator page.

Mikimoto does not offer appraisals or authenticity services at this time. However, as an alternative, Mikimoto may be able to provide you with a Certificate for Retail Replacement Valuation for a fee of $400.

The Certificate of Retail Replacement Valuation is provided solely for the purpose of advising your insurer of Mikimoto's retail price for merchandise matching or most nearly equivalent to your creation, in case the item is lost or stolen. It does not provide historical information for the item and it does not constitute an estimate of the value of any item when sold on estate jewelry or auction markets.

To request a Retail Replacement Valuation for a Mikimoto creation, you can bring your Mikimoto jewelry to our boutique for inspection, including any additional documentation you have of proof of purchase. They will advise if we are able to accept the piece to send to our workshop for further evaluation.

You can always identify Mikimoto jewelry by our trademark, which is either the outline of an oyster or the Mikimoto name engraved on every piece. This engraved mark can be found in the following locations:

• Necklaces and bracelets: back of clasp. They are also fitted with a signature M charm. As the clasp is the only place in a strand or bracelet where the Mikimoto trademark is engraved, it is not possible to appraise a strand or a bracelet as genuine Mikimoto without it.
• Earrings: on post, earring nuts or back of earrings
• Rings: inside the shank
• Pendants: on the back of the bail
• Brooches: on the underside of the brooch

Online purchases may only be shipped within the fifty U.S. states and the District of Columbia. Unfortunately, we cannot ship to hotels, P.O. Boxes or APO addresses.

Priority Delivery
For Next Day Delivery, orders placed Monday through Thursday before 4:00PM EST should be delivered the following day. Orders placed after 4:00PM EST will be processed and shipped the following business day. If you require Saturday delivery, please reach out to Mikimoto Client Services (contact@mikimotoamerica.com) to confirm availability.

Mikimoto is required by law to charge state and local sales tax for orders shipped to states where we conduct business. Applicable sales tax will be added for deliveries within the following states: Arizona, California, Connecticut, Colorado, District of Columbia, Florida, Georgia, Illinois, Maryland, Massachusetts, Michigan, New Jersey, New York, Nevada, North Carolina, Ohio, Pennsylvania, Tennessee, Texas, Virginia, and Washington.

Please visit our Shipping and Returns page to review our policy.

Shipping & Returns

Please contact us via phone (EST) 1-844-341-0579 , Monday - Thursday (10am to 10pm), Friday (10am to 11pm), Saturday (10am to 11pm), Sunday (12pm to 10 pm) or email.

You can always identify Mikimoto jewelry by our trademark, which is either the outline of an oyster or the Mikimoto name engraved on every piece. This engraved mark can be found in the following locations:

• Necklaces and bracelets: back of clasp. They are also fitted with a signature M charm. As the clasp is the only place in a strand or bracelet where the Mikimoto trademark is engraved, it is not possible to appraise a strand or a bracelet as genuine Mikimoto without it.
• Earrings: on post, earring nuts or back of earrings
• Rings: inside the shank
• Pendants: on the back of the bail
• Brooches: on the underside of the brooch

These are exclusive lines distributed by Mikimoto (America) Co. Ltd., but should not be confused with Mikimoto brand pearls. These lines represent high quality pearls at a good value.

These are common repair jobs:

• Restringing your pearl strands and bracelets
• Remounting pearls on rings, earrings, pendants and brooches
• Resizing rings
• Lengthening or shortening pearl strands, bracelets and pendant chains
• Ordering lost earring backs or lost pearls
• Converting pierced earrings to non-pierced or non-pierced to pierced (if applicable)
• Matching half pair of earrings

If you purchased from a Mikimoto boutique, please contact them and consult with a sales associate to determine the estimated repair turnaround, charge and payment method.

If you purchased your jewelry from an authorized Mikimoto retailer, please contact them directly. Take the item to the store and ask them to send your jewelry to Mikimoto to be repaired.

Please note that regardless of where you bought your Mikimoto jewelry, you can always contact any Mikimoto boutique or any authorized Mikimoto retailer for assistance. To find a location, please visit our store locator page.

Mikimoto does not offer appraisals or authenticity services at this time. However, as an alternative, Mikimoto may be able to provide you with a Certificate for Retail Replacement Valuation for a fee of $400.

The Certificate of Retail Replacement Valuation is provided solely for the purpose of advising your insurer of Mikimoto's retail price for merchandise matching or most nearly equivalent to your creation, in case the item is lost or stolen. It does not provide historical information for the item and it does not constitute an estimate of the value of any item when sold on estate jewelry or auction markets.

To request a Retail Replacement Valuation for a Mikimoto creation, you can bring your Mikimoto jewelry to our boutique for inspection, including any additional documentation you have of proof of purchase. They will advise if we are able to accept the piece to send to our workshop for further evaluation.

No, Financing through Affirm is offered only on jewelry purchases available on Mikimotoamerica.com.

For most orders, Affirm will not charge you as long as your order is returned within 30 days of the date your order was placed.

If your order is cancelled within 30 days, you will not be charged.

Please visit affirm.com/help

Just select the PayPal on the payment page and click "PLACE AN ORDER" button, enter your email address and password, and then choose your payment method.

PayPal is the safer way to pay because we keep your financial information private. It isn’t shared with anyone else when you shop, so you don't have to worry about paying businesses and people you don't know.
On top of that, we've got your back. If your eligible purchase doesn’t arrive or doesn’t match its description, we will refund you the full purchase price plus shipping costs with PayPal's Buyer Protection program.

Buying with PayPal is usually free. There is no charge to open a PayPal account and there is no cost for buying products or services.

For most orders, PayPal will not charge you as long as your order is returned within 30 days of the date your order was placed.

If your order is cancelled within 30 days, you will not be charged.

You can find answers to commonly asked questions at the PayPalHelp Center . If you cannot find your answer, our Customer Support team is ready to help.

Just click the Amazon Pay logo on the cart page or select Amazon Pay on the payment page and click "place an order button", enter your Amazon.com email address and password, and then choose your payment method. For more information about making payments using Amazon Pay, see Using Amazon Pay .

Amazon Pay accepts credit and debit cards. Credit cards currently accepted include Visa, Mastercard, Discover, American Express, Diners Club, JCB, and Amazon.com store card.

It costs you nothing. Using Amazon Pay adds no fees to your transaction with Mikimotoamerica.com. Your purchase incurs no transaction fee, no membership fee, and no other fees.

Amazon Pay doesn't share your full credit card, debit card, or bank account number with Mikimotoamerica.com. Amazon Pay shares with Mikimotoamerica.com the payment information that is required to complete and support your transaction, which may include the last four digits of your card number and the card type.

For most orders, Amazon Pay will not charge you as long as your order is returned within 30 days of the date your order was placed. Please see Shipping & Return page for details.

If your order is cancelled within 30 days, you will not be charged.

For general questions on AmazonPay please visit the Amazon Pay frequently asked questions page

Please contact us via phone (EST) 1-844-341-0579 , Monday - Thursday (10am to 10pm), Friday (10am to 11pm), Saturday (10am to 11pm), Sunday (12pm to 10pm) or email.

Mikimoto is committed to making its website accessible to all individuals. Please review our Accessibility Statement.

ACCESSIBILITY STATEMENT

Please contact us via email.