BPO Companies are the norm for several industries today: Business Process Outsourcing is a great way to cut down costs and improve productivity with a singular focus on core business activities.
From data entry to HR services, a number of non-core business operations can be easily outsourced today. However, choosing the right BPO company can be a key decision indeed and that’s where we help you shortlist. In this article, we pick out 22 of the top business process outsourcing companies for you to consider when it comes to formulating an outsourcing strategy. But first, watch this video to learn why this business model is so successful.
1. Accenture
Accenture is a well-known name in the IT sector. The company provides consulting, technology, and business ops services and has been catering to a number of Fortune 100 giants. Accenture is one of the largest professional services companies in the world and employs more than 500,000 people globally.
BPO Services Provided:
The company has been providing a wide array of services:
- Business strategy services
- Technology consulting
- Digital marketing and analytics
- It services
- Cloud services
- Security as a service
- Supply chain services
- Blockchain solutions
- Healthcare management consulting
2. Cognizant
Cognizant is a multinational, US-based company that is known for its innovative consulting and IT-related solutions. The company has been catering to well-known global organizations of the like of Wells Fargo and JPMorgan Chase. Cognizant is also known for its IoT, AI, and cloud solutions. The company also offers digital engineering and security services.
BPO Services Provided:
The following are the major services provided by Cognizant:
- AI
- Digital Strategy
- IoT
- Digital Engineering
- Enterprise services
- Quality Assurance & Engineering
- Intelligent Process Automation
3. IBM
IBM provides BPO services, helping companies create what the organization calls ‘intelligent’ and ‘customized’ workflows. IBM targets reinventing existing traditional business practices, helping companies step up their digital capabilities by embracing IoT, cloud, AI, and automation. The company currently has more than 352,000 employees.
BPO Services Provided:
Let’s take a look at the major services provided by IBM:
- Procurement services
- HR services
- Finance transformation
- Automation
- Big data
- Blockchain
- Customer care
- Risk management
4. Wipro
Wipro is a multinational BPO company based in India. The company has been providing consulting, business process outsourcing, and IT services to clients across the world. Wipro has been receiving several acclaimed industry awards and has also been recognized as a Fortune Global 2000 company. Wipro’s clients include Walmart and Philips, to name just a few.
BPO Services Provided:
The following are the major BPO services offered by Wipro:
- Digital workspace solutions
- Data analytics
- Cloud
- Blockchain
- DevOps
- Industry 4.0
- Cybsersecurity
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5. Genpact
Genpact is a well-known American business process outsourcing company. The organization is recognized for its AI and analytics services. From core business services to specialized operations including compliance and supply chain, Genpact packs in a number of services for businesses with diverse needs.
BPO Services Provided:
Let’s now see the services offered by Genpact:
- Risk and compliance management
- Accounting and finance services
- Procurement
- Supply chain management
- Wealth management
- Enterprise performance
6. Infosys
Infosys is a name that needs no introduction when it comes to the IT and business process management spaces. The Indian company helps global clients scale their digital agility levels to boost performance.
BPO Services Provided:
We will now take a look at the services Infosys BPM provides to its clients:
- E2E outsourcing
- It consulting
- Customer service
- Accounting and finance
- HR services
- Legal process consulting and outsourcing
- Automation
- Analytics
- Digital Interactive Services
7. Concentrix
Concentrix is a business process outsourcing company that has been supporting a plethora of services for its clients located around the world. The company serves nearly 80 Fortune 500 clients and has more than 225,000 employees in different parts of the world.
BPO Services Provided:
Concentrix aims to help companies achieve higher Customer Experience (CX) levels with its pathbreaking services. The following are the major BPO services offered by Concentrix:
- Analytics
- Accounting and finance
- Marketing solutions
- Customer engagement
- Automation
- Design
8. Teleperformance
Teleperformance is a French customer experience management company that offers an array of business process outsourcing services for its clients across multiple industries. Teleperformance has been successfully operating for over four decades now and aims to help its clients use cutting-edge technology to empower their end customers.
BPO Services Provided:
The following is a list of the main BPO services offered by Teleperformance:
- Customer care
- Sales
- Social media
- Analytics
- Intelligent automation
- Customer Experience consulting
- Translation
- HR services
- Content moderation
9. Plaxonic Technologies
Plaxonic is an India-based business process outsourcing company that has offices across the world. At the core of Plaxonic Technologies is a focus on digitalization and its many benefits to create innovative corporate solutions for their clients that can stand the test of time.
BPO Services Provided:
The major BPO services that the company offers are as follows:
- DevOps
- Automation
- AI
- Blockchain
- Data analytics
- Cloud
- Digital interactions
- Omnichannel
- Open source development
- Mobile app consulting
- Digital Transformation
10. EXL Service
EXL Service is a New York-based BPO company with more than 30,000 employees. The organization aims to foster real digital transformation for their clients to accelerate speed to market and boost revenues. The company helps clients orchestrate complex tech solutions in a cost-effective manner.
BPO Services Provided:
EXL services provides an array of digital, consulting, and operations management services which are as under:
- Data strategy
- Data governance
- Marketing
- Finance transformation
- Compliance
- Banking services
- Logistics
- Travel
- Technical accounting
11. TCS
Tata Consultancy Services is a renowned business process outsourcing company that leverages technology to help clients create a powerful future. The company provides diverse business intelligence solutions and is based in India with clients worldwide. TCS employs nearly 450,000 individuals across 50 nations.
BPO Services Provided:
We will now examine the various BPO services offered by the company.
- Interactive services
- Internet of Things
- Cloud infrastructure
- Blockchain
- Cybersecurity
- Quality Engineering
- Enterprise applications
- AI
- Automation
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12. Skyes
Skyes is an American multinational BPO company with its headquarters in Florida. The company is known for its IT consulting and ITES services that help their clients create powerful and intelligent customer experiences.
BPO Services Provided:
Skyes primarily provides the below-mentioned BPO services across multiple industries:
- Holistic Customer Experience
- Customer acquisition
- Work at home
- Risk management
- Social media
- Multi-channel solutions
13. ADP
ADP is a New Jersey-based BPO company that facilitates payroll and HR management for its clients. The company has its offices across the world and employs more than 57,000 people.
BPO Services Provided:
We will now see the main business process outsourcing services provided by ADP:
- Payroll management
- HR services
- Insurance
- Talent management
- Integrations
14. SunTec India
SunTech is a well-known multi-channel business process outsourcing company based in India. The company is recognized for its plethora of IT services that can help businesses realize their ROIs faster with greater efficiency. The company has been functioning in the BPO space since 1999.
BPO Services Provided:
The business process outsourcing services offered include the following:
- Data management
- Data entry
- eCommerce
- SEO
- Digital marketing
- PPC management
15. OctopusTech Solutions
OctopusTech is an Indian BPO company that caters to the needs of global organizations, helping them cut down on costs and in-house competency requirements. The company offers tailor-made services to suit specific client needs.
BPO Services Provided:
Let’s take a look at the most important services offered by OctopusTech:
- Call center services
- Email support
- Chat support
- Data entry
- Ecommerce development
- Web design
- Virtual assistant services
16. Invensis
Invensis is a global outsourcing services company that hails with an experience spanning more than two decades. The company has delivery centers across the globe and employs more than 3000 professionals. Today, Invensis is recognized as a leading BPO company.
BPO Services Provided:
We will now see a list of the main business process outsourcing services that Invensis offers its clients:
- IT services
- Call center services
- eCommerce support
- Back office
- Accounting and finance
- Analytics
- Training & development
- Digital marketing
17. MattsenKumar LLC
MattsenKumar is a team of nearly a thousand trained professionals. The company has experience spanning more than 20 years and has been handling contact center functions for organizations across the globe. The company has about 75 international clients in different parts of the world.
BPO Services Provided:
Let’s now see the BPO services offered by MattsenKumar:
- Contact center outsourcing services
- E-commerce outsourcing
- Back office services
- Business intelligence
- Analytics
- Data visualization
- CX management
18. Ameridial
Ameridial is a business process outsourcing company based in the US. The organization mainly provides B2B telemarketing services to its clients. The company today processes millions of customer interactions annually.
BPO Services Provided:
Let’s check out the main BPO services offered by the company:
- Call center outsourcing
- Work at home solutions
- Inbound services
- Outbound services
19. Helpware
Helpware has been operating in the outsourcing industry with a strong culture and customer focus. The company has been providing its back-office services in Brazil, the US, Ukraine, and the Philippines. Founded in 2015, the company has seven offices around the world and serves more than 150 global clients.
BPO Services Provided:
The following are the main BPO services provided by the company:
- Customer service
- Back office
- Taskware machine learning solution
20. Outsource Services India
Outsource Services India is a rapidly growing Indian company that has a global presence. The organization caters to clients across the world and has been offering an array of IT, KPO (Knowledge Process Outsourcing), and BPO services.
BPO Services Provided:
The following are the main BPO services that the company provides its clients:
- Engineering services
- SEO services
- BPO services
- Data entry
- Web design
- Flyer design
- Digital marketing
- Bookkeeping
- HR services
21. Intetics
Intetics facilitates software development for its clients amongst other BPO services that include quality assurance, data processing, and IT support. The company was established in 1995 and has a presence in more than 30 countries around the globe, catering to more than 400 customers.
BPO Services Provided:
The major BPO services offered by Intetics include:
- Predictive software engineering
- Mobile app development
- Software QA & Testing
- AI and machine learning
- Chatbots
- Big data
22. IQ BackOffice
IQ BackOffice is a leading BPO company that is most known for its diverse finance outsourcing and human resource outsourcing services. The company maintains a high focus on accuracy and has been catering to the needs of clients across the world.
BPO Services Provided:
IQ BackOffice helps both startups and enterprises scale their business goals with its BPO solutions that include the following:
- Payroll management
- Full-service accounting outsourcing
- Automated invoice processing
- Automation technology
Final Words
Business Process Outsourcing (BPO) is a time-tested strategy when it comes to minimizing costs and boosting revenues for businesses of all sizes. Outsourcing business processes also helps improve productivity levels in the core business focus areas, ushering in greater innovation levels for teams.
BPO can also help enhance customer experience levels manifold with a renewed customer focus. Ultimately, BPO companies can help your organization utilize existing resources in an optimal manner.
