FAQs
Self check-in
How does self check-in work with Airbnb? ›
Self check-in means guests can access a place without needing the Host to be there. Any time after their designated check-in time on their arrival date, guests can conveniently gain access via: A key lockbox. A smartlock.
How do I verify my identity on Airbnb help center? ›
Submit an ID for verification
Often, your legal name and address and/or other personal information are enough for us to verify your identity. We may also ask you to provide a copy of your government ID that includes a photo of you.
How can I contact Airbnb support? ›
How do I confirm my check-in on Airbnb? ›
Before you arrive
If you've booked: Go to Trips, find the reservation, and contact the Host from there. You can also print your reservation details, share with friends, or find check-in info in Trips. If you need to arrive a little earlier to a listing, a Host may be able to accommodate you.
How to do a self check-in? ›
How to check in with yourself
- Take a deep breath. It's going to be impossible to have a successful emotional check-in if you can't relax and turn off your (probably) racing thoughts. Easier said than done, we know. ...
- Tune into your body. Understand that your body is always communicating. ...
- Ask check-in questions. Don't be shy.
What are the benefits of an Airbnb self-check-in system? Independent check-in arrangements are hugely popular with guests. Not only does it save time for both you and your guest, but it also allows a far smoother Airbnb check-in process.
Is it safe to verify your ID with Airbnb? ›
Don't worry – your government ID and selfie won't be shared with any Hosts or guests on Airbnb.
Why is Airbnb not verifying my identity? ›
Make sure the info you provide is valid, accurate and up to date. Otherwise, it could take us longer to verify you, or we might need to follow up and request additional info. If you're a guest making a booking – remember to complete verification by the deadline we provide you.
How long does it take for Airbnb to verify identity? ›
Airbnb ID verification may take up to 24 hours. But usually, an Airbnb account can be approved within a few hours. You can also check your verification status in the verification tab of your Profile. And if you have any issues with your Airbnb ID verification, you should contact Airbnb customer service.
Contact us by email, chat or phone on +44 203 318 1111.
Can I talk to someone on Airbnb? ›
When you have a confirmed reservation, your Host's phone number will show in the reservation details for your trip so you can open the Airbnb app and call them. The Host's phone number won't show up after your stay (or if the reservation is canceled), but you can still send them a message.
Can an Airbnb host cancel your reservation? ›
While it's rare, sometimes a Host may need to cancel a reservation. We understand this can impact your plans in a big way. Rest assured, if your Host cancels your reservation before check-in, you'll receive a full refund.
How does self check-in work at Airbnb? ›
Self-check-in, as opposed to host-led check-in, means that Airbnb guests can enter your rental without you meeting with them to hand over the keys. There are several ways that you can start using self check-in for your rentals. You can install a lockbox or key safe where guests can pick up and drop off keys.
How to access Airbnb check-in instructions? ›
Where to find your check-in instructions
- Click Trips and and select your reservation.
- Click Things to know.
- Go to Checking in and out for check-in instructions.
When you book an Airbnb Experience, we'll send you a booking confirmation via email. Having trouble finding it? Try checking your spam folder. You can also find your itinerary by visiting your Trips on our website or app.
How does the check-in process work for Airbnb? ›
What is the Airbnb check-in process? The Airbnb check-in is a process where hosts give their guests direct access to all the information they need to get into the vacation rental and settle in smoothly. There are two types of check-ins: the self check-in and the host-led check-in.
How does self check-in work at an airport? ›
Walk up to an open kiosk. The kiosk will prompt you to identify yourself by inserting a credit card, scanning your passport or ID, typing in your flight confirmation code (locator number), or entering your frequent flyer number. Enter your identifying information using the touch screen.
How do you check yourself in with the lockbox on Airbnb? ›
When you get a lockbox, you will also be given a four-digit code that can be used to access the lockbox. The four-digit code is referred to as your “access code.” Go to the Airbnb listing they booked and click on “Check In” under Check-In Instructions.
How does Airbnb keyless entry work? ›
With smart lock integration, the Airbnb app shows guests how to use their unique code to open the door. Guests receive their door code in an email right after they book, and they get a notification when it's time to check in. They can also find the code and lock instructions in their reservation details on Airbnb.
